HOW MUCH DO THE DELIVERY COSTS COST? At Balsámica Cosmética Natural®. we give you free shipping costs for all orders over 45 euros. Mainland Spain – 4.5€ – Free shipping from 40€ onwards. Balearic Islands – 8.4€- Free shipping from 55€ onwards. Canary Islands – 11,90€- Free shipping from 100€ and above HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE? At The Shop by Cocunat we are constantly trying to improve so that your parcel arrives as soon as possible, which is why we work with Correos Express, which guarantees delivery within 48 hours anywhere on the Peninsula. Peninsula- Delivery in 3-7 working days. * Free shipping on purchases over 40€. Balearic Islands – Delivery in 3-7 working days. *Free shipping on purchases over 70€. Canary Islands – Delivery in 3-7 working days. *Free shipping on purchases over 100€. *All purchases made after 13:00h will be processed the next working day. During holidays such as Christmas or national holidays we cannot guarantee delivery within 24 hours due to the high volume of shipments. Also, during the second Easter, 11th September and 26th December, Cocunat will be closed for local holidays. WHERE CAN I RECEIVE MY ORDER? You can receive your order anywhere in Spain. We also offer you the possibility to pick up your shipment at the nearest GLS office (peninsula and Balearic Islands), post office (Canary Islands), call us at 640710245 and ask us, just before placing your order. * If you are not at home or because of the characteristics of the property or the order, the delivery could not be made, do not worry, because GLS will contact you to coordinate a new day and time of delivery, thus solving any problem that may occur. *Customer service hours: Monday to Thursday between 9:00 and 18:00 and Friday from 9:00 to 15:00. CAN I CHANGE MY DELIVERY ADDRESS AFTER PLACING AN ORDER? Yes, through the GLS application, as long as it is not in a different postcode from the one you have indicated. You can also change the delivery time if you are not at home at the time indicated. If you have not been able to change your address using the two options listed above, do not hesitate to contact us, call us on 640710245. HOW CAN I TRACK MY ORDER? As soon as you place your order you will always receive an e-mail with the purchase confirmation, the delivery details and the link where you can track your order. Once your package has left our offices you can track your package through the GLS or Correos website or by calling the GLS customer service number 952913234.

RETURNS

You can return the products you want from your order within 14 calendar days from the day you receive the products and we will issue a refund.

HOW TO MAKE A RETURN?

You can have a thousand reasons to make a return, the important thing is that the products to be returned must be in the same condition in which they were received; unopened and with the original packaging and box.

The packs cannot be divided for return, so it is necessary to return the whole pack.

If you want to make a return please contact us by sending an email to hola@balsamica.es, and we will tell you how to proceed.

COSTS

The customer will be responsible for any shipping costs that may arise from the return. Once we receive the returned products, we will first check that everything is correct and then contact you to confirm the refund. We will always refund the amount of the products received, but not the shipping costs of the original order.

What if the product is defective or does not match the purchased reference?

We will take care of the whole process very easily and at no cost to you, plus we will send you a discount code for your next purchase for your trouble.