Protection of personal data according to the LOPD, BALSAMICA COSMÉTICA NATURAL® in application of the current legislation on the protection of personal data, reports that the personal data collected through the forms on the website: WWW.BALSAMICA.ES, are included in the specific automated files of users of the services of BALSAMICA COSMÉTICA NATURAL®. The collection and automated processing of personal data is aimed at maintaining the business relationship and the performance of tasks of information, training, advice and other activities of BALSAMICA COSMÉTICA NATURAL®. This data will only be transferred to those entities that are necessary for the sole purpose of complying with the aforementioned purpose. BALSAMICA COSMÉTICA NATURAL® takes the necessary measures to ensure the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. The user may at any time exercise the rights of access, opposition, rectification and cancellation recognised in the aforementioned Regulation (EU). These rights may be exercised by the user by sending an email to: INFO@BALSAMICA.ES or at the address: MALVALOCA 40, RINCÓN DE LA VICTORIA, 29730, MÁLAGA, SPAIN. The user declares that all data provided by him/her are true and correct, and undertakes to keep them updated, communicating any changes to BALSAMICA COSMÉTICA NATURAL®. Comments When visitors leave comments on the website, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to aid spam detection. An anonymous string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The privacy policy for the Gravatar service is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website you should avoid uploading images with location data (GPS EXIF) included. Visitors to the site can download and extract any location data from images on the site. Cookies If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and log in to this site, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain any personal data and is deleted when you close your browser. When you log in, we will also set a number of cookies to store your login information and screen display options. Login cookies last for two days, and display options cookies last for one year. If you select “Remember me”, your login will last for two weeks. If you log out of your account, your login cookies will be deleted. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not contain any personal data and simply indicates the ID of the article you have just edited. It expires after 1 day. Cookie policy full version Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional tracking from third parties, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Purpose of processing personal data: For what purpose will we process your personal data? At BALSAMICA COSMÉTICA NATURAL®, we will process your personal data collected through the Website: WWW.BALSAMICA.ES, for the following purposes: In case of contracting the goods and services offered through WWW.BALSAMICA.ES, to maintain the contractual relationship, as well as the management, administration, information, provision and improvement of the service. Sending information requested through the forms provided on WWW.BALSAMICA.ES. Sending newsletters, as well as commercial communications of promotions and/or advertising of BALSÁMICA COSMÉTICA NATURAL® and the sector. We remind you that you may oppose the sending of commercial communications by any means and at any time by sending an e-mail to the address indicated above. The fields in these registers must be filled in, and it is impossible to carry out the purposes expressed if you do not provide this information. How long will the personal data collected be kept? The personal data provided will be kept for as long as the commercial relationship is maintained or you do not request their deletion and for the period of time for which legal responsibilities may arise from the services provided. Legitimation: The processing of your data is carried out on the following legal bases that legitimise the same: The request for information and/or the contracting of the services of BALSÁMICA COSMÉTICA NATURAL®, whose terms and conditions will be made available to you in any case, prior to any eventual contracting. Free, specific, informed and unequivocal consent, insofar as we inform you by making this privacy policy available to you, which after reading it, if you agree, you can accept by means of a declaration or a clear affirmative action, such as ticking a box provided for this purpose. If you do not provide us with your details or if you do so incorrectly or incompletely, we will not be able to deal with your request, making it completely impossible to provide you with the information requested or to carry out the contracting of services. Addressees: The data will not be communicated to any third party outside BALSÁMICA COSMÉTICA NATURAL, unless legally obliged to do so. Data collected by users of the services: In cases where the user includes files with personal data on shared hosting servers, de BALSÁMICA COSMÉTICA NATURAL® shall not be held responsible for non-compliance by the user with the RGPD. Data retention in accordance with the LSSI of BALSÁMICA COSMÉTICA NATURAL® informs that, as a data hosting service provider and in accordance with the provisions of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI), retains for a maximum period of 12 months the information necessary to identify the origin of the hosted data and the time at which the service was initiated. The retention of this data does not affect the secrecy of communications and may only be used within the framework of a criminal investigation or for the safeguarding of public security, being made available to judges and/or courts or the Ministry that so requires. The communication of data to the Forces and Corps of the State will be made in accordance with the provisions of the regulations on the protection of personal data. Intellectual property rights BALSÁMICA COSMÉTICA NATURAL® is the owner of all copyrights, intellectual and industrial property rights, “know how” and any other rights related to the contents of the website WWW.BALSAMICA.ES and the services offered therein, as well as the programmes necessary for its implementation and related information. The reproduction, publication and/or use of the contents, in whole or in part, of the WWW.BALSAMICA.ES website, other than for strictly private use, is not permitted without prior written consent. Intellectual property of the software The user must respect third party software made available by WWW.BALSAMICA.ES, even if it is free and/or publicly available. BALSÁMICA COSMÉTICA NATURAL® has the necessary exploitation and intellectual property rights to the software. The user does not acquire any right or licence for the contracted service, on the software necessary for the provision of the service, nor on the technical information for monitoring the service, with the exception of the rights and licences necessary for the fulfilment of the contracted services and only for the duration of the same. For any action that exceeds the fulfilment of the contract, the user will need written authorisation from BALSÁMICA COSMÉTICA NATURAL® and the user is prohibited from accessing, modifying, viewing the configuration, structure and files of the servers owned by BALSÁMICA COSMÉTICA NATURAL®, assuming civil and criminal liability for any incident that may occur on the servers and security systems as a direct result of negligent or malicious action on their part. Intellectual property of the hosted contents Any use contrary to the legislation on intellectual property of the services provided by BALSÁMICA COSMÉTICA NATURAL® and, in particular: Use that is contrary to Spanish law or that infringes the rights of third parties. The publication or transmission of any content that, in the opinion of BALSÁMICA COSMÉTICA NATURAL® is violent, obscene, abusive, illegal, racial, xenophobic or defamatory. Cracks, program serial numbers or any other content that violates the intellectual property rights of third parties. The collection and/or use of personal data of other users without their express consent or in contravention of the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. The use of the domain’s mail server and email addresses for sending unsolicited bulk email. The user bears full responsibility for the content of his website, transmitted and stored information, hypertext links, third party claims and legal actions with reference to intellectual property, third party rights and the protection of minors. The user is responsible with regard to the laws and regulations in force and the rules concerning the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of Internet use. The user shall indemnify BALSÁMICA COSMÉTICA NATURAL® against any costs incurred by BALSÁMICA COSMÉTICA NATURAL® in any case for which the user may be held liable, including legal fees and expenses, even in the event of a non-final court decision. Protection of hosted information BALSÁMICA COSMÉTICA NATURAL® makes backup copies of the contents hosted on its servers, however, it is not responsible for the accidental loss or deletion of data by users. Likewise, it does not guarantee the total replacement of data deleted by users, as the aforementioned data may have been deleted and/or modified during the period of time that has elapsed since the last backup. The services offered, except for specific backup services, do not include the replacement of the contents kept in the backup copies made by BALSÁMICA COSMÉTICA NATURAL® , when this loss is attributable to the user; in this case, a fee will be determined according to the complexity and volume of the recovery, always with the user’s prior acceptance. The replacement of deleted data is only included in the price of the service when the loss of the content is due to causes attributable to BALSÁMICA COSMÉTICA NATURAL®. Commercial communications In application of the LSSI. BALSÁMICA COSMÉTICA NATURAL® shall not send advertising or promotional communications by e-mail or any other equivalent means of electronic communication that have not been previously requested or expressly authorised by the recipients of the same. In the case of users with whom there is a prior contractual relationship, for example, having made a purchase, BALSÁMICA COSMÉTICA NATURAL® is authorised to send commercial communications regarding BALSÁMICA COSMÉTICA NATURAL® products or services that are similar to those that were initially contracted with the customer. In any case, the user, after proving his/her identity, may request that no further commercial information be sent to him/her through the Customer Service channels. International transfers Where it is necessary for us to provide our services, we will transfer personal information outside the European Economic Area (EEA). We will comply with our legal and regulatory obligations and will implement appropriate security mechanisms to ensure an adequate level of security for personal information, which can be found here. Terms and conditions of purchase PURPOSE The purpose of these Terms and Conditions of Purchase is the supply by BALSÁMICA COSMÉTICA NATURAL® of the products offered in its online shop, in exchange for payment. SERVICE BALSÁMICA COSMÉTICA NATURAL® guarantees the quality of the products delivered and the delivery of the products under the terms mentioned below. Help If you need help to make the purchase online or about any product, do not hesitate to contact us by email hola@hotmail.com or by whatsapp at 640710245, we will be happy to help you. Privacy All data provided by BALSÁMICA COSMÉTICA NATURAL® customers will be treated with extreme privacy and will not be provided to third parties, except when necessary for the delivery of the order. Bank details are processed directly by PayPal, the provider we have chosen for the electronic payment service because it is “the fastest and safest way to pay on the Internet” or through the STRIPE platform when payment by credit card is chosen. BALSÁMICA COSMÉTICA NATURAL® will never see the customer’s credit card information, they will simply receive the payment and order details to process the order. For more information visit www.paypal.com and/or the STRIPE payment platform information, or contact us at hola@balsamica.es. We reserve the right to use commercial data in an anonymous form to study purchasing habits and usage. After-sales service If you wish to contact our Customer Service, you can send us an email to hola@balsamica.es or call us on 640710245. ORDERS Price The products will be sold at the price indicated, being in force the price that is collected at the time of confirmation of the order by the customer. Taxes All prices include Value Added Tax (VAT), in force but exclude shipping costs which will vary depending on the number of products purchased and the country of delivery. Order confirmation Once the customer has paid for the order, an order confirmation will be sent to the customer by email. PAYMENT Method of payment Payment for orders can be made by credit or debit card, through the STRIPE platform or through a PayPal account. You can also choose to pay by direct bank transfer, in this case your order will be dispatched once the payment has been credited. You must indicate the order number on the transfer. IMPORTANT: It is not necessary to have a PayPal account, the customer can pay by credit card (VISA, MASTERCARD or AMERICAN EXPRESS) or through PayPal itself. Privacy and security PayPal and the STRIPE card payment system are a reliable, secure and fast way to make online payments. In fact, as PayPal and STRIPE are the ones who make the payments directly to our customers, BALSÁMICA COSMÉTICA NATURAL® will not have access to the bank details of the latter. We have the SSL certificate, which protects the privacy of the consumer. BILLING When you accept our terms and conditions of purchase, you expressly authorise us to issue the invoice in electronic format, although you may at any time indicate your wish to receive a paper invoice, in which case we will issue and send the invoice in this format. COPYRIGHT | INTELLECTUAL PROPERTY The entire content of the BALSÁMICA COSMÉTICA NATURAL® online shop, illustrations, texts, names, brands, images and videos are the property of BALSÁMICA COSMÉTICA NATURAL®. Any misuse may be legally prosecuted. CONSENT TO RECEIVE EMAIL MARKETING When the customer makes a purchase and accepts the terms and conditions of purchase, BALSÁMICA COSMÉTICA NATURAL® is authorized to send information, news and promotions, always related to the object of purchase, through email marketing. The customer can request to unsubscribe from receiving emails by sending an email to hola@balsamica.es. BALSÁMICA POINTS REWARD PROGRAMME All customers who are registered on the website www.balsamica.es will accumulate points with each purchase that can then be exchanged for a discount on subsequent purchases. Points system: Every 10€ of purchase the customer receives 1 “balsámica point”. Each “balsamic point” is valid for 0,2€ that can be applied in the process of completing the purchase. Points can be accumulated and will expire each time they are used. This programme will apply to purchases made from 21/07/2020 onwards. COMPANY For any query, complaint or suggestion, the customer can contact us by e-mail hola@balsamica.es